FAQ

Flex panels are lightweight, durable, and versatile wall decor options. Unlike traditional paintings or prints, our Flex panels are made using high-quality PVC material, ensuring long-lasting beauty and resistance to wear and tear.

We take pride in our custom work, and each design is created with meticulous attention to detail. DSD uses various techniques to bring your vision to life, ensuring that your custom flex panels reflects your unique style and preferences.

Absolutely! We love working on personalized projects. You can share your ideas, photos, or inspirations, and our team will collaborate with you to create a custom design that perfectly suits your space and aesthetic preferences.

We offer a range of size options for our flex panels, allowing you to choose the dimensions that best fit your wall space. Whether you need a small accent piece or a large statement panel, we've got you covered.

e your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship.

To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been submitted successfully, the order goes almost immediately to processing— therefore most changes to orders aren't possible.

But please still feel free to contact us immediately to update or cancel the order and indicate it is due to the wrong color and/or size and a change will be made or a refund will be issued.

• If you forgot your discount code at checkout, please save it towards your next order as we can't promise to cancel your order in time before it has been processed.

• Processing can take up to 5 business days before your order is sent for delivery.

• We accept payments from major credit card companies like Visa, Mastercard, and American Express.

• Free shipping is only offered during limited time promotions. We charge a flat shipping rate for all orders depending on your region.

You may change your shipping address after you place an order by contacting customer service.

Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier.

Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.

For more questions about delays, please contact the carrier's support team directly.

• Yes! We ship almost everywhere in the world. Check out our international shipping policy.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

DSDPANELS follows strict fraud prevention guidelines to fight against credit card scams & chargebacks. If our Fraud Prevention Team detects fraudulent activity from your order— it will be flagged and canceled immediately.

If you feel your order was wrongfully canceled, please reach out to support.